News Royal Plaza Montreux & Spa

For your protection and wellbeing

The health of our guests and employees is the number one priority for us, which is why, in line with our protection concept, we have implemented relevant measures in accordance with the specifications issued by the Federal Office of Public Health and with the support of HotellerieSuisse. As the health situation is changing regularly, our protective measures also have to be constantly reassessed, so we also ask you to refer to the cantonal directives of  Vaud as well as those published by the Confederation.

Health questionnaire

We kindly ask that you refrain from staying with us if you have experienced symptoms of illness in the last 15 days that are indicative of a respiratory disease. Please notify us, thanks to the health questionnaire received upon check-in, if such symptoms of illness develop during or after your stay.

Current sanitary restrictions

• The safety requirements may result in restrictions or cancellations of some of our services.

  • Wearing a mask is compulsory in all public areas of the Hotel (lobby, corridors, toilets, elevators, restaurant, bar, spa).
  • Registration on the SocialPass app is compulsory for all your visits in the Restaurant and Bar of the Hotel (breakfast included). We thank you in advance for downloading it and entering your personal details.
  • All self-service items that cannot be disinfected have been removed to avoid contamination (flyers, newspapers, magazines, menus, …). Download our Room Directories.
  • Some of our spaces or services are closed or severely restricted due to the health crisis, we apologize for the inconvenience.
  • For the safety of all, luggage and valet parking services are temporarily no longer available.
  • Room cleaning service is only available upon request according to your needs. Please confirm with us your preference upon arrival, otherwise, the service won’t be done.

Restauration & Services

• Breakfasts are served on the plate in the Café Bellagio from 7 am until 10 am. Crowds are at their highest between 9 am and 10 am so a wait will certainly be expected. Download our Breakfast menu.
• If our restaurant is busy, consider using our Room Service. Download the menu. Also, if you wish, our reception team will also be happy to inform you about the possibilities of take-away or delivery in Montreux.
• Thank you for washing your hands thoroughly before taking items from your minibar.
• Download our Menus of Café Bellagio & Sinatra’s Bar. We would like to draw your attention to the reduced capacity of our restaurant due to the strict sanitary restrictions in force in the Canton of Vaud, we therefore advise you to reserve your table at the restaurant as soon as possible. For your information, in order to increase our capacity, we plan to organize 2 separate services for evening meals every Friday & Saturday. The first service is offered from 6:00 p.m. and the second from 8:15 p.m. We do our best to maximize our capacity, but the sanitary restrictions are very restrictive. We are also working on the possibility of organizing a partnership with a restaurant in town to offer you more possibilities.

Spa & well-being

We want to assure you that all measures have been taken to guarantee your safety and comfort.
Thank you for reading the rules specific to the federal health restrictions in force before coming for your treatment:

• Sanitize your hands at the entrance of the establishment.
• Keep a distance of 1.5 meters between each person, and for the treatments requiring it please wear a mask. If you do not have one, we can provide you with one for a charge.
• The wellness areas are open but the number of authorized people is limited. Therefore, we ask you, out of respect for other guests, to limit your time spent in the Jacuzzi to 10 minutes and your time spent in the Spa to 1 hour. We advise you to contact the Spa by phone on +41 21 962 52 75 or +41 76 386 19 36 before going down to check the availability of the areas. To avoid overloading the changing rooms, we recommend you to go in your bathrobe and slippers. In the event of non-compliance with sanitary measures, we reserve the right to close the wellness areas or set up a reservation system, without prior notice.
• People who are vulnerable, sick or have one or more symptoms of Coronavirus should stay at home.

Meetings & Events

The social distance of 1.5 meters between participants or group of people is also respected in our conference rooms. Personal service will be provided for delegates to enjoy their coffee break (no self-service buffet).

LoungeUp Application

Download for free this application, and thanks to the access key ROYALPLAZA, enjoy numerous services : free newspapers, room directories, food and beverages menus, informations on the region and the Hotel, …

Cleaning & Disinfection

We are constantly adapting the protective measures to the changing requirements and recommendations of the Swiss Confederation.
We thoroughly clean and disinfectf requently public places as well as used surfaces, objects and materials in even more regular cycles than before. In addition, all our cleaning products have a certified effectiveness against COVID-19.
Moreover, as much as possible according to our availabilities, please note that our rooms will stay inoccupied for at least 24h and also a high temperature is used to clean the dishes and the linens.
All self-service items that cannot be disinfected have been removed to avoid contamination (flyers, newspapers, magazines, menus, …).
Our employees have all been trained to respect the new sanitary restrictions as for example social distancing of 1.5 meters and a regular disinfection of the hands. We also provided them with all the necessary equipment so that they can maintain impeccable hygiene (masks, gloves and a refillable bottle of hydro-alcoholic solution). They wear protective masks and gloves for certain specific tasks and we have installed plexiglass walls for them at the restaurant reception and reception.

We thank you for your understanding and we hope to welcome you very soon in the Royal Plaza Montreux & Spa !